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James Preston Health Centre

61 Holland Road

Sutton Coldfield

West Midlands, B72 1RL

Tel: 0121 355 5150

Fax: 0121 321 2498

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Introduction to the Friends and Family Test

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.  It asks people if they would recommend the services they have used and offers a range of responses.

The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.

The results of the FFT are published at monthly intervals on both NHS England and NHS Choices websites.

Click here for the Friends and Family Test Questionnaire.